Customer Support
To serve its customers in Europe, Middle East and Africa, that encounter problems or have questions regarding our tools, our client has three support centers based in Europe: Amsterdam (NL), Kista (Sweden) and Toulouse (F). These support centers cover nearly all of our clients products on the, so called, 2nd level. This means that the centers are responsible for analyzing and reproducing the problem, finding a work-around, identify product problems and collect new product enhancement requests.

Our Requirements
Our ideal candidate will be educated to degree level with a technical background, preferably with software development and technical support.
Experience with ClearCase is essential;
Knowledge of software development and software configuration management is a pre.

To be successful, you need to have
Analytical and problem solving skills;
Be able to set priorities and you also need to be strong in customer handling;
Customer focus, enthusiasm and drive are even more important.
In order to support our customers in EMEA, you need to be fluent in English, both verbal and written.
For this specific vacancy, you also need to be fluent in German.