Role Description

The Customer Service Departments are made up of various teams that support different countries across Europe. The composition of these teams is determined by the market sector and the language requirement of the country supported.

As a Customer Service team member you will be the main point of contact for external and internal customers within France.

You will be responsible for the processing of orders from your own customer portfolio as well as for all other ordering activities which will involve responding to enquiries and dealing with queries across the entire ordering process. You will be expected to provide holiday and sickness cover for other team members within your own team but you also might be expected to assist other teams in order to achieve KC key performance indicators.

You customer portfolio will include large distributors within the business to business area and therefore you will be dealing with high value orders.

Key Responsibilities

• Develop strong working relationships with key customers internally and externally
• Place orders in their various formats, process them and manage any subsequent changes
• Receive enquiries/queries relating to the ordering process and manage them through to resolution, liaising with all necessary parties
• Proactively manage the ordering process for planning major activities (i.e: promotions, price increases, Christmas, etc)
• Maintain all relevant system with valid information
• Manage the collections/returns of products

Qualifications

Candidates should ideally be educated to A-Level Standard or equivalent

Previous Experience

• PC literacy essential
• Microsoft Office or equivalent software package beneficial
• Ability to work to deadlines highly beneficial
• Office based customer service experience desirable
• Experience in dealing with telephone based customers desirable

Languages

Fluent English and French is essential. A good working knowledge of one of the following languages is desirable: Italian, German, Swiss German, Portuguese, Italian, Spanish, Flemish, Dutch, Danish, Norwegian or Swedish.