Bloomberg is the leading global provider of financial market information. The BLOOMBERG PROFESSIONAL and Bloomberg's media services provide real-time and archived financial and market data, pricing, tracking, news, analytics, communications tools and a full trading platform. These are presented in a single, integrated package to corporations, news organizations, financial and legal professionals and individuals around the world.

The Role

Our business is information. Our aim is excellence and to achieve it, we constantly seek to enhance and improve our level of customer service. We are looking to recruit a Customer Service Trainer in Tokyo, specializing in Japanese customer satisfaction. This is a great opportunity for an experienced individual in the customer service industry and a passion for delivering customer service training and administering courses and events in a fast-paced and innovative organization.

The purpose of the role is to identify and deliver learning initiatives that increase the capability of employees and managers, especially in Japanese customer satisfaction. This role requires the ability to identify, develop, deliver and implement new or existing interventions and work with HR and business units. He/She will provide customer service training to new hires as well as continuous coaching to existing employees.

The successful candidate will drive high levels of participation in their programs by ensuring efficiency, relevancy and innovation in their delivery. They will continuously link the trainings to business performance and ensure that their courses are scalable globally where appropriate.

Responsibilities

- Build and maintain strong relationships with business unit managers to define the training needs for different parts of the business and align development with a broader people strategy
- Design soft skills and management development courses to be utilized in Tokyo
- To deliver classroom and blended programs that add value to the learner and their business area
- Maximize resources by designing and facilitating train the trainer activities for colleagues
- Manage learning initiatives around a continuous cycle of needs analysis, design, project management and logistics, delivery and evaluation
- Work collaboratively with L&D global team members to drive the training business plan

Requirements

- 5 - 6 years in customer-service/client-interfacing environment, preferably with previous experience in managing Quality Assurance, handling Japanese client complaints and other escalated issues. Experience in a supervisor role for a call-center is a plus.
- Proven track record in design and delivery of training in a commercial environment is an added advantage
- Excellent training delivery and facilitation skills
- Strong adaptability to changes
- Strong communication skills, both verbal and written
- Native Level of Japanese is required
- Fluency in English is preferred