Match.com brings people together. As a proven leader in online dating services, Match.com offers millions of profiles for millions of possibilities to meet your match. The company's online dating sites and affiliated businesses span six continents, operating more than 30 dating sites in 18 local languages and supporting local currencies.

JOB ROLE: Customer Care Agent – Email (Inbound)

• Required to work in the Match.Com team, providing excellent customer service to customers.
• Working in a team based environment supporting your team in achieving the highest quality standards
• Provide a personalised response to all inbound emails received whilst providing a positive customer’s experience through efficient, friendly, high quality responses
• Proactively seek feedback on ways to improve personal performance
• Take ownership to ensure closure for all issues which cannot be resolved whilst dealing with the customer
• Take part in, and encourage active participation in team discussion activities and focus groups
• Assist your team leader in assessing and auditing responses and completing quality reports

SKILL SET

• Technical knowledge – knowledge of email, internet, computers
• Excellent communication and customer service skills both verbal and written
• Ability to learn new products during training
• Team skills
• Drive and determination to grow with the business

CONTRACT: Full Time Permanent

REMUNERATION: £12,272 per annum (paid monthly)

HOURS OF WORK: Full-time - 40 hours per week

SHIFT:
Dayshift 9a.m – 6p.m Mon-Sunday (Rotational Shift Patterns – flexibility required)
Salary £12,272pa

HOLIDAYS:
20 Holiday & 6 Stat days plus Birthday Off

PROBATION PERIOD
There is a 3month probationary period before confirmation of your contract status

TRAINING/INDUCTION
Training will be conducted over 1 week.
All training is conducted in English

COMPANY
Gem provides multi channel, multilingual contact center services to global organizations. Our primary aim is to deliver leading customer contact management solutions to clients in the global market place, while creating a working environment and culture that promotes respect for staff and customers

We have been operational for 7 years. Our dress code is relaxed and we have a comfortable break out area equipped with a pool table, TV and playstation.

RELOCATION

For those that are relocating, we offer an attractive relocation package. Flights will be reimbursed up to the cost of 150 Euro and on arrival we accommodate the first 4 nights stay in a city centre bed and breakfast. We have a relocation adviser within gem who will offer ongoing help and assistance until you get settled. We offer help in opening up bank accounts, applying for National Insurance numbers and Accommodation

BENEFITS
• 20 annual days holiday plus a birthday day off plus 6 stat days
• Stakeholder Pension Scheme
• Corporate eye care provision
• Performance related pay / bonus structure
• Large range of employee discounts
• Quarterly reward and recognition schemes
• Buns and fruit on a friday!
• Cycle to work scheme
• Share option distribution (periodically)
• Team and gem events