Customer Assistance Center Agent – IBM Manila

IBM delivers BTO services from two centers located in the Philippines: IBM Business Services, a subsidiary of IBM Philippines that delivers human resource or HR services, and IBM Daksh, which is focused on customer relationship management services.

Your opportunity:
The Customer Assistance Center Agent is responsible for providing support for procurement application and process and accounts payable help requests (questions and problems).

As a Customer Assistance Center Agent, your responsibilities include but are not limited to:

 Receive help requests from customer’s internal clients and suppliers
 Be courteous and empathetic to client (may be upset or angry)
 Provide support in designated language(s)
 Work with customer assistance center manager and team lead
 Resolve blocked invoices
 Expedite / Emergency Orders and follow up on deliveries

Mandatory Skills
- Hungarian Language fluent
- English Language communicative
- Willingness to live and work in Philippines for 18 months
-
Desirable skills
 Experienced knowledge of procurement and accounts payable applications supported
 Working knowledge of SAP / Hubwoo application (or alternative procurement) and transactions to be support client/supplier help request

We value your skills and flexibility, here we offer these benefits:
 3 months relocation support
 Paid accommodation for 3 months (included in Relocation package)
 Medical allowance
 Air fare and visa process costs covered
 Educational Programme
 13th and 14th Salary



Move on to experience different culture! Beautiful beaches and oriental food! Get paid great salary and enjoy the work!
Work in IBM in Manila!