Company description
Our clientis one of the world\'s leading biotechnology companies. They have more than 9,000 employees working in countries throughout the world who are united by a common goal: to make a major positive impact on the lives of people with debilitating diseases.

Our client has 25 offices and 7 production facilities with in total more than 2400 employees in the EMEA (Europe, Africa, Middle East) region. The activities of the organisation in Europe cover all aspects of biopharmaceutical development varying from first phase clinical research to registration of drugs, production, information and sales. The organisation offer treatments for genetic deficiencies, kidney diseases, and other chronicle inflictions. Next to this they also initiate important clinical researches in prominent medical centres, invests in the growth of the production facilities and is actively involved in the discussion on legislation and regulations in order to stimulate the development and accessibility of good medicines and facilities for patients.

The European headquarters is located in the Netherlands. Starting in the early nineties they have grown significantly. Currently there are over 400 people of which 40% has a non Dutch nationality. 

 

Job description
Department
The department Customer Service Europe is responsible for sales order handling (approx. 275 -325 orders per week), supply management, invoicing and complaints handling for marketed products in (mainly) Europe and the Middle-East. The function is performed within Customer Service Europe (11 employees) which is a part of European Commercial Operations. Customer Service Europe is focused on timely and correct deliveries. The department is also responsible for various sales and inventory reporting activities.

Purpose
The main purpose of this function is to arrange timely and correct deliveries of ordered products to the customers. The main tasks to realise this are: to receive, check, document and process orders from customers (approximately 70 % of the job). The remaining + 30% of the job consists in resolving issues with availability, documentation, distribution and complaints related to sales orders.

Result Areas
• To receive, check, document and process orders from customers (Hospitals, Pharmacies, Distributors, Intercompany (local entities) and Named Patients;
• Enter received orders (via fax, e-mail) into the order administration system;
• Take care of the proper authorization for samples, free of charge, discounts, price changes, etc;
• Check with authorized departments (Quality, Regulatory Affairs, Legal) for delivery of appropriate label to the specific countries/customers;
• Provide the Warehouse and Distribution Group (Haverhill, UK) with correct picking list, documents and additional shipping information;
• Provide Shipping documents to customers, e.g. airway bill and/or tracking information;
• Report any exceptions in the process to the Supervisor CSE or/and the Controller in order to discuss implications on revenue recognition;
• Take care of complete documentation and authorization according to the SOX regulation and revenue recognition policy;
• Problem solving of transport and/or delivery problems;
• Inform customers about delays and discrepancies in the order process. Discuss alternatives and adjustments with customers;
• Complaints handling according the related SOP’s and policies;
• Printing and sending the invoice, after tracking & tracing shipping information and order information, according to revenue recognition policies;
• Handling orders authorised by the specific Humanitarian Aid boards (ICAP, ECAP, etc) according specific policies;.
• Compare administrative supplies per product with actual supplies in the warehouse in Haverhill using the financial-logistic system used in the department;
• Order products from the US based on patterns in ordered products and supply information to Haverhill;



Requirements
Requirements
• Higher Vocational Education, preferably with logistics, marketing/sales or PR;
• Working experience in client contacts, customer service and commercial interests;
• Excellent Microsoft Excel and Word skills;
• Experience with order handling systems or ERP-systems;
• Experience with Logistics;
• Experience in working in a financially focused (SOX) environment;
• To be accurate and alert in judging and processing the received and delivered information;
• Excellent language skills in English, both spoken and written.

Salary indication
€2.300 gross per month.

Selection procedure
If you are interested in this vacancy, you can apply below. Your application will be sent directly to the recruiter in charge.

IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on http://flexweb.undutchables.nl/.

Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.

We will invite you for an extensive interview, as soon as any potential job opportunities arise.  We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.

Bezoek https://beheer.ingoedebanen.nl/redirect/url/4a4b377b1d6ec/to planguagejobs voor meer informatie over deze vacature.