Manpower Business Solutions is a brand of Manpower specialised in outsourcing and
contracting.
We are constantly looking for outstanding candidates for our different divisions :
o Sales & Administration
o Reception & Mail room
o Technical Services
If you are looking for a fixed-term contract or a permanent contract, MBS can offer you plenty
of challenging projects within multinationals companies together with a personalised follow
up throughout your career.
We are looking for a dynamic and motivated person to join one of our major clients
situated in Zaventem.

Responsibilities:
Your role is to manage the german call center. You are responsible for the daily follow-up,
performance, coaching, motivation and development of the Customers Service & Sales
Agents team. Your objective is to realize maximum productivity, quality and to achieve the
pre-defined KPI's (Key Performance Indicators). You also need to undertake suitable and
timely actions in order to solve situations that deviate from the processes or planned
business results.

Profile:
German mother tongue together with an excellent command of English. A good knowledge
of an other European language is an asset.
You have excellent coaching & communication skills together with a proactive mind. You are
results orientated, problem solver and stress resistant.
Experience in a call center is a must.
You are willing to work in shifts and Saturdays.

Offer:
We offer a permanent contract together with extra legal
advantages: company car, fuel card, mobile, meal vouchers,
group insurance, 13th month and bonuses.
Full training is provided.