gem is an award winning multicultural outsourced contact centre with a range of sites. 40 % of our staff are multilingual and we support 29 different languages. As such the recruitment team in gem is highly experienced in relocating employees to Belfast and will ensure that your transition to Belfast goes without a hitch.

Belfast has two main airports George Best City Airport and Belfast International. European flights to Belfast are regular and cost effective.

We offer an attractive relocation package and have a relocation officer on site to provide support and guidance pre and post arrival. We have a relocation forum where you can connect with people who have relocated with gem.

We are currently recruiting for Customer Service and Technical Support Agents for our Belfast site which is located in the city centre, close to all amenities with excellent transport links. For further information about Belfast please refer to www.gotobelfast.com.
gem has a range of high profile global clients such as MSN (Microsoft), Cisco, Clearwire, King.com and Electronic Arts.

We attract the best and are committed to developing our people. We have many examples of people who started their careers in gem as agents and have now progressed within gem to play a major role in contributing to wider areas of the business: Read more on www.the-gem.com. We provide relevant training and individual Personal Development Plans for everyone and we continually encourage all ‘gemmers’ to own the customer experience providing feedback to implement any necessary change or improvement.

The cost of living in Belfast is relatively low in comparison to other cities in the UK and Europe. The recruitment team will be happy to provide additional information regarding this.

gem offers a bright, modern and exciting place to work and includes breaks for playing games – the Wii console is a permanent fixture! There is also a main breakout area called ‘bar gem’ which has a range of vending machines, mobile phone recharging stations, game consoles, televisions and a pool table. This combines to make gem not only a nice place to work but also a place where there is space to relax and catch up with friends.

When you come to work at gem we believe it is important that you feel valued. As a member of our staff you are offered a wide range of benefits including:
• Sapphire Discount Scheme - a lifestyle-led discount scheme and rewards loyalty
• a day off on your birthday.
• Stakeholder pension and share option schemes.
• Childcare vouchers.
• a complimentary bun or piece of fruit every Friday.


To apply please send us your CV by clicking on the apply button below

gem is an equal opportunities employer. Applications are welcome from all sections of the community, regardless of age, sex, race, religion, disability or martial status.

gem is an equal opportunities employer. Applications are welcome from all sections of the community, regardless of age, sex, race, religion, disability or martial status.