German Customer Care Representative
Location: North England, near Newcastle
Salary: £16000 + interview expenses and relocation package if coming from abroad.
Job role:Working in a team within a customer service centre environment, responsible for the resolution of incoming contacts from German GM/Opel customers and dealers.

Day-to-day duties:
· dealing with only German customers
· answering inbound telephone calls
· delivering excellent customer service in a professional, polite and clear manner
· logging of all contacts
· using modern computer technology - including Word and other Windows packages
· role develops to include responding to correspondence in the form of letters, emails and faxes

Personal Requirements
· PC literate - working knowledge of Windows environment and Office products
· spoken and written German to native standard (including business correspondence)
· excellent team player
· ability to work on own initiative
· help desk / call centre type experience
· experience in dealing with customers is desirable but not essential
· creative approach to problem solving
· use of English as second language for systems, performance evaluation and training purposes

Advantages
· three weeks induction training
· ongoing training on a regular basis (weekly)
· modern office
· working in an international environment of 20 European nationalities (with your focus on the German team)
European Resources Ltd offers the services of an employment agency for permanent work and an employment business for temporary work.