Contact Centre Agent with Norwegian

Chertsey, Surrey

£21,000 + benefits

My Client is the largest supplier of payroll services in the world. Present in 29 countries, paying 31 million people around the world every payday, and with over 50 years of unrivalled experience, it manages a wide range of payroll, benefits and HR administration. It now requires a Contact Centre Agent with Norwegian.

THE ROLE

As a member of the service team the Contact Centre Agent will act as the initial point of contact for employees and managers of clients via inbound call functionality. Successful candidates will be responsible for providing Tier 1 telephone support in a global, multi-client environment. Agents will also be assigned to client teams and will be required to handle inbound calls, email and faxes in a prompt, knowledgeable and professional manner.

RESPONSIBILITIES

-Act promptly and effectively within prescribed service levels to ensure World Class Service delivery
-Receive and respond to daily inbound telephone inquiries from employees and management with the goal of resolving the customer’s concern
-Effectively utilize CRM tool to access individual employee account information, corporate client data and issues management
-Identify sensitive customer concerns and escalate to the Contact Centre Leader, when necessary
-Make outbound calls to clients and other shared service providers internally or externally at client vendors (e.g., client benefits service centers)
-Document calls and issues in CRM tool
-Provide information to clients via fax and outbound email (e.g., forms)

REQUIREMENTS
­
-Good PC skills
­-Excellent troubleshooting/ problem solving skills
­-Excellent communication skills - verbal, listening and written
­-Reliable attendance record
­-Ability to prioritize and multi-task
­-Experience in a call centrE environment is a +
­-Good command of English language
­-SAP User interface
­-Understanding of payroll country requirements
-­High School diploma or equivalent