Our Client: A world-renowned and highly respected online poker powerhouse, our client is searching for talented bilingual Customer Service stars to lead their rapid expansion. This is a sensational opportunity for ambitious poker enthusiasts to jump aboard one of the betting industry’s foremost brands.

Job Requirements:

Native speaker of one of the below listed languages, with a good command of English:

1. Danish
2. Swedish
3. Finnish
4. Bulgarian
5. Russian

Tasks:

• Fast, accurate and thorough responses to numerous e-mails per shift.
• Managing player accounts (passwords, cash transfers, account privileges).
• Hosting final tables of tournaments.
• Providing information on player deposits and cashouts.
• Informing players about our client’s current promotions.
• Reviewing client log files to resolve technical issues.
• Assisting players with connection issues.
• Informing players about games and game rules.
• Interpreting hand histories for players.
• Researching hand histories for possible collusion or all-in abuse.
• Responding to player concerns about site integrity.

Skills and Experience:

• Ability to work in a high-volume work environment.
• Minimum typing speed of 40 wpm; 60 wpm or more preferred.
• Additional European languages, an asset.
• Strong knowledge of both online and brick-and-mortar poker (minimum 2 years playing experience).
• Basic knowledge of online money processing - (e.g. transactions via credit card, NETeller etc.).