German speaking Customer Service Representative
Buckinghamshire, UK
Permanent
£21.5 + bonus

Our client, a successful multinational organisation based in Buckinghamshire is seeking a German speaking Customer Service representative to join their multilingual team. This main focus of the Customer Services team is on managing the order-to-delivery process to ensure fast and reliable order fulfilment for customers in the EMEA region. Working within a team of 9 you will have primary responsibility for a specific country/region, as well as provide support and absence cover for at least one other country/region.

Duties and Responsibilities:

- Timely, accurate, entry of customer orders into the order management system.
- Liaise with Customers to gather any additional information required, confirm their orders and keep them informed of progress.
- Checking order progress, lead-time and quantity.
- Liaise with planning and purchasing to ensure that customer orders are prioritised, progressing appropriately and that service levels are met.
- Ensure that clear and correct despatch instructions are provided to the despatch team.
- Promptly notify customers of any order/shipment discrepancies and provide the intended resolution plan.
- Work closely with the relevant Sales Manager and Internal Sales Representative for the Country/Region to help achieve sales objectives and meet customers' needs.
- Deal promptly and effectively with all customer requests and queries
- Working with Credit Control/Finance to resolve all invoice queries.
- Liaising with external service providers (couriers and forwarding agents) to resolve delivery queries.
- Build effective relationships with all internal and external contacts to constantly improve information flow and the order process.
- Maintain accurate and up to date customer records and price lists.
- Collating information and producing reports as required.

Candidate Requirements:

- Fluent in German as well as English and, ideally, another Eastern European language.
- At least 1 year's customer service experience, preferably within a business to business environment.
- Experience of using an in-house database and Microsoft Office packages.
- Strong administrative, organisational and decision making skills.
- Excellent communication skills and interpersonal skills
- Experience of liaising with other supply chain activities (e.g. Suppliers/manufacturers, distribution/logistics) to ensure delivery of products to the customer would be an advantage.

This is a great opportunity to work for a dynamic organisation where you can utilise your language skills to the full. Basic salary is 21.5k + Bonus

Company Reg. 2096167

>>> APPLICATIONS CAN ONLY BE ACCEPTED FROM INDIVIDUALS
WHO ARE ELIGIBLE TO WORK IN THE UNITED KINGDOM