My Client, an employment screening company is looking for an operations director to take responsibility for production in the EMEA region, across multiple centres, and also for the integration of regional production with corporate global production.

Key Responsibilities:

·Plan, develop and implement strategy for operational management and development to meet agreed organisational performance plans within agreed budgets and timescales in the EMEA region
·Establish and maintain appropriate systems for measuring and monitoring necessary aspects of operational performance and development and provide metrics to Managing Director
·Monitor, measure and report on operational development plans and achievements within agreed formats and timescales
·Manage and develop direct reporting staff
·Actively participate and oversee the design and development of key performance indicators. Areas for measurement include, but are not limited to: service quality, employee productivity, employee turnover, servicing costs and volumes
·Manage and control departmental expenditure within agreed budgets
·Liaise with other functional/departmental managers so as to understand all necessary aspects of organisational development, and to ensure they are fully informed of operational development objectives, purposes and achievements
·Establish appropriate methods of communicating information throughout the department
·Participates in and responsible for ensuring new projects and initiatives are implemented effectively
·Establish and maintain departmental project plans, resource plans and status reports
·Ensure Policies and Procedures are adhered to
·Maintain data security standards and practises for the department to assure that sensitive data is kept secure and confidential
·Act as the Business Continuity Officer

Key Requirements:

·Minimum of BSc degree – technical or business degree.
·Previous experience in a Director level role engaged in the management of people and teams.
·Extensive experience in Operations in roles with progressive levels of responsibility including management of at least 50 people.
·Proven knowledge of call centre operations including workforce management, information technology, key performance indicators, call handling strategies and best practice applications.
·Previous experience managing and negotiating vendor contracts and relationships