Helpdesk Analyst with French

Job Location: Reading

Salary/Additional Information: up to £22,000

Reference: LD 56/09

Company
Our client is a Multinational IT Consulting Company

Role
Helpdesk Analyst with French
Our client is looking for a French speaking Helpdesk Analyst to provide day to day support for Channels and Distributor Sales Help Desk applications, 1st and 2nd level analysis for multiple applications as well as assist in the creation and maintenance of FAQs for applications and populate the Knowledge Management database with three to five solutions per week.
The French-speaking Helpdesk Analyst also needs to stay current on latest technical innovations in the industry, specifically as it applies to MS Windows and related layered products.

Profile
· Excellent written and verbal communication skills in French and English
· Team player winning spirit and attitude
· Experience working in a Help Desk environment
· Demonstrated leadership skills and projects lead
· Business system analysis skills
· Third or second level support of a business applications
· Experience with Sales force support
· High level of customer service
· Some programming and application development experience
· NT Server, Windows 2000 literate
· Proficient on IBM PCs
· Excellent Word, Excel, PowerPoint proficiencies
· Ability to design and create Excel statistical metric charts

NB: If you have applied for any other languagematters vacancy there is no need to re-apply, as your CV will be considered for all of our vacancies that match your language skills and work experience.

To apply, please send your CV to Liesbet De Rouck

We work constantly to provide equal opportunities for all, regardless of age, gender, ethnicity, social background, religion, disability or sexuality.

NB. Client requirements dictate that we can only accept applications from candidates who are available for face-to-face interviews in the UK within 24 hours. Candidates must be eligible to work in the UK or hold a valid work permit. Please note that we contact successful candidates within 3-4 working days. We will consider you for all our vacancies now and in the future. Please do not reapply unless requested to do so. Language Matters is acting as an employment business in relation to this vacancy.