Job Title: French and German speaking Client Service Representative
Skills: Fluent French and German, Customer Service experience.
Salary: £20k
Location: Slough, less than 20 minutes west of London.

The Company:

One of the world's leading independent software companies, serving the majority of the Fortune 1000 companies, as well as government organizations, educational institutions and thousands of other companies in diverse industries worldwide.

Your Job Overview:

You will be responsible for taking ownership of non-technical customer & partner inquires and outbound activities, to deliver world class customer service.

Your Key Responsibilities:

You will deal with non-technical customer requests with minimal supervision.
Work with minimal supervision to prioritize backlogs; escalate issues according to group procedures.
Act as liaison for the customer, conveying valuable information, assisting in the resolution of issues and enabling clients to provide feedback on solutions.
Provide input into published lists of Frequently Asked Questions (FAQs).
Assist customers with communication by translating from/to English when required.
Acquire job skills and learns company policies and procedures to complete routine tasks.

Your Skills:

Proficient customer service skills, including attitude and ethics.
Competent communication skills and telephone manner.
Capable of being thorough in accomplishing a task with concern for all areas involved.
Analytical capacity and troubleshooting mindset.
Capable of prioritizing multiple tasks and organizing workload efficiently.
Capacity to handle difficult customer situations.
Capable of demonstrating teamwork skills.
International mindset and attitudes, understanding regional diversity.



People First is a leading multilingual employment agency with a global network of offices in Europe, Australasia and North America. Thank you for your application and we will endeavour to respond to you as soon as possible. We would however like to make you aware that due to the high number of applications we receive, we are only able to invite for interview those candidates whose skills and experience most closely match the job description. For more information about People First and to view our other current vacancies, please visit our website www.people-first.co.uk/multilingual. Please note that it is the responsibility of candidates applying for this vacancy to make enquiries of the UK Government about any relevant immigration requirements, and any other conditions that must be satisfied by law for a worker taking up employment within the UK.