eFinancialCareers is a leading career website dedicated to the finance community. We are looking for a dynamic, motivated and highly organised team player to join our busy Client Relationship team.

Located in our London office the Client Relationship team handles a wide range of product and technical issues for our clients based in Belgium, The Netherlands and Luxembourg, including some of the region’s top companies. The ideal candidate must be comfortable conversing with our clients as well as candidates who are a vital part of our website.

Responsibilities:
You Will:
• Provide orientation and product training to new and existing clients’ on all aspects of the eFinancialCareers product offerings by phone and on site.
• Handle a high volume of enquiries from clients and candidates via phone and email. Any communication must be documented in the database so that you and sales staff can follow the case history.
• Initiate and maintain a proactive schedule of calls with clients and feedback website development requests to the appropriate departments.
• Post jobs and make them ‘live’ on the website.
• Creatively and efficiently resolve issues and investigate complaints.
• Ensure all clients are informed of any new changes and website developments that affect them. This will involve liaising with other departments such as sales and marketing.
• Assist the sales and CRM teams to produce reports and presentations as required.

Experience & Qualifications:
You Must:
• Be fluent in Dutch/Flemish, French and English.
• Have gained excellent skills working in a busy Customer Service or Call centre environment.
• Be comfortable presenting to and conversing with groups of people.
• Have an interest in learning more about the Financial Markets.
• Be able to handle multiple tasks at once with a sense of humour and a smile!
• Have a valid UK visa enabling you to work full time in the UK.
• Have a valid visa enabling you to travel to the Benelux countries for at least one year.

What we offer:
• A competitive salary
• 25 days holiday per year and a comprehensive benefits package including Private Medical Insurance, Pension Scheme and Health Membership Contribution scheme.
• A professional and enjoyable working environment

If you are an intelligent, approachable and motivated individual with an excellent phone manner apply now!

Due to the high volume of applications received only the successful candidates will be contacted.