Inbound Sales – French
Online Sales and Services
Cork



Our client is a major innovative computer company that offers YOU the great opportunity to join their multilingual team.


Responsibilities

• Learn about the company and become an expert on the company products product features and related accessories
• Understand companies Digital Lifestyle strategy and how their product fits into this
• Provide consultative sales solutions to customers based on their needs, following the Online Store Customer Engagement model
• Understand how to leverage multiple sources of information to stay current on product features and technology changes
• Understand how to appropriately set the customers’ expectations after they have placed their order, e.g. “what happens next,” to ensure a favorable end-to-end purchasing experience
• Enter new Sales orders into the appropriate system(s) where appropriate
• Seek to build rapport with customers so that they will actively seek the agent to process their next Store requirement.
• Achieve sales goals set out on a quarterly basis while providing an excellent customer experience


Skills

• Function comfortably in a fast-paced, performance-based call centre environment where calls are monitored, recorded and assessed.
• Flexible Schedule, ability to work evenings or weekend hours.
• Customer-focused, detailed-oriented individuals
• Consultancy and Solutions focused
• Comfortable working with ambiguity
• Has excelled in a customer facing environment
• Can translate “tech speak” into everyday, understandable terms.
• Strong communication skills – adaptive communication and active listening
• Ability to maintain a positive attitude in high-stress/fast-paced work environment
• Possess a drive for results, demonstrates high degree of drive and determination
• Adaptive and flexible to changing technologies, process and environments
• Ability to work and make decisions with minimal supervision
• Complex problem solving abilities
• Strong organizational and administration skills
• Team player
• Be a self-starter who is motivated and innovative
• Ability to work effectively with other departments and utilize a team approach to accomplishing goals.

Experience

• 1-2 years proven sales ability
• Ability to provide a great customer experience
• Experience with working with cross-functional teams
• Professional verbal and written communication skills
• Basic reading, writing and math skills; college degree a distinct advantage
• Must have a technical aptitude, computer literate and quickly learn new applications


Benefits:
• Relocation package (flight + accommodation)
• Holidays
• Gym
• Cafeteria
• Product Purchase Plan
• Onsite ATM
• Organized Sport and Social events
• VHI (Medical Insurance)
• Pension Plan
• Life Assurance



If you wish to apply, please send your CV in English to