Our client is a major innovative computer company that offers YOU the great opportunity to join their multilingual team!
Job purpose:
You will provide customer service to all company customers and dealers on all non technical issues in a timely manner and within company’s guidelines. You will provide support on issues, such as warranty, replacement, repair, exchange, refunds and provide assistance on logistical issues.
Responsibilities:
• To respond to customer or partner issues raised by telephone or by written communication.
• To respond to all customer issues within the timescales defined by management
• To maintain a log of open issues and keep customers informed of any progress
• To escalate issues if necessary and ensure a timely solution
Skill Required:
• Fluency in Norwegian plus basic understanding of Swedish and Danish
• Be a customer-focused individual who enjoys problem solving
• Have a high standard of verbal and written communication
• Have a “friendly” personality and be interested in helping customers
• Have good telephone skills and be able to listen, empathise
• Take ownership of customer’s issue resolution
• Have good organisational skills and a professional attitude
• Attention to detail and good team player
• Be able to work effectively in a fast-paced environment
• Previous customer service experience, ideally in a call centre
• Computer literate is an advantage, ideally on a MAC and VANTIVE
Benefits:
• Holidays
• Gym
• Cafeteria
• Product Purchase Plan
• Onsite ATM
• Organised Sport and Social events
• VHI (Medical Insurance)
• Pension Plan
• Life Assurance
• Relocation package