The Role:

Bloomberg is looking for a highly motivated Credit Controller to join their fast-paced Customer Financial Services team. Based in central London, the team is responsible for the whole of the Europe, Middle East and Africa region.

Typical responsiblities will include:

- Ensuring the timely receipt of invoices. Contacting and checking overdue accounts, follow up on final warnings sent to customers after suspension of services.
- Logging all collection notes on database or the internal ticketing system.
- Answering customer queries related to invoices, providing statements, change of address, and termination of the contract logging all calls made/received on the internal ticketing system.
- Working with internal departments to have clients queries answered, (including the Sales team, Communications, Installations and Contracts.)
- Terminal Inventory: Showing clients how to track terminal inventory through Sid reports, advising of change activity, current subscriptions and real-time/3rd party services received for each user.
- Advising clients of costs due to removals/relocations/conversions and helping them with their own internal budgets.
- Working along our New York billing team to resolve pricing issue/ terminal inventory disputes, reconciling issues with credits where needed.
- Visiting clients to explain our Bloomberg invoices and sid reports.
- Attending regular sales team meetings (internal) to build strong working relationships with our sales teams and identify key areas for improvement.
- Contacting clients via phone and email, chasing payment of past due invoices and updating our internal database.
- Analyzing MS-Excel s/sheets assisting clients with their costing and analysis.

Requirements:

- Fluency in French or Spanish or another European language
- Proven experience of high volume Credit Control (1000 accounts + )
- Invoice quires experience and experience of Excel is essential
- Experience of working in a blue chip environment
- Excellent communication and customer service skills, and the ability to multi-task are essential
- Bachelors degree or equivalent work experience
- Keen interest in financial markets
- Experience of client visits is desirable
- Experience of an internal ticketing system and of SAP is desirable