JOB DESCRIPTION

Norwegian Speaking Business Travel Consultant
London or Colchester


Accountable to: Section Manager

Accountable for: N/a


Main Purpose:

To respond to enquiries from clients, using industry knowledge to give informative advice and options so clients receive the best possible service.

Key Accountabilities:

• Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy.

• Process tickets and other required travel documentation in accordance with client profiles.

• Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.

• Give clients accurate information about visa and passport requirements; health and vaccinations. Ensure that visas are issued in time for travel.

• Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision.

• Offer ancillary services to clients such as car hire, hotels, currency, limousine transfers, parking etc.

• Confirm all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines.

• Build and update travellers’ profiles so that their needs and requirements can be met as accurately as possible.

• Accurately obtain and apply mark-ups to special negotiate fares to increase sales revenue.

• Ensure that the profile and booking systems are 100% accurate and up-to-date all the time.

• Run quality scripts to check the accuracy of bookings.

• Ensure that all tickets are issued within specified deadlines.

• Calculate and process refunds within 24 hours of a cancellation.

• Give training, advice and support to new members of staff.


General Accountabilities:

• Put customers first and deliver the best possible service at all times.

• Adhere to all relevant policies, operating procedures and standards at all times.

• Always work with due care and attention to ensure the personal safety of yourself and others.

• Attend staff meetings and training sessions as required.

• Carry out any other role or task that is commensurate with the spirit and purpose of this job description.

Salary: Basic of £20,000

To find out more or to apply, please do so on line or by contacting Paul Lawton on 0845 226 4748