Linux Technical Support Engineer (German)
Location: Farnborough, UK

Our Linux Support Services team provides technical expertise to our enterprise customers across the EMEA region. As part of our on-going growth, we urgently need an additional team member to provide Linux support to customers in German-speaking territories. Based in our Farnborough office, you will be part of a motivated and dynamic team, delivering an outstanding service for the world's leading Open Source software provider.

The respective candidate:
* is responsible for answering telephone hot­line and web based inquiries from customers regarding company software.
* daily verifies customer support entitlements, and provides 1st level Technical Support to Enterprise Customer in the EMEA Region
* consults the Red Hat Knowledge Base to respond to common problems
* follows standard practices and procedures to gather data and analyze situations from which answers can be readily obtained (Red Hat Customer Troubleshooting Guide)
* this role requires a high level of communication with the other EMEA Support teams in Red Hat, especially when escalating complex issues to the Red Hat Level 2 Technical Support team
* is required to maintain a log of problems so that recurring issues can be reported to the Knowledge Base maintainers
* is responsible for maintaining a high level of customer satisfaction

Requirements
* Technical or scientific degree
* Entry level experience of Linux, ideally obtained within a commercial environment
* Basic knowledge of network services (for example Apache, Bind, Samba, NFS, SSH)
* Basic exposure to databases (Oracle, PostgreSQL, mysql, etc.)
* Some exposure to TCP/IP Networking
* Strong interest in Open Source Technologies (Some participation in Open Source Projects would be desirable)
* Other Linux distributions/UNIX­type operating systems
* Troubleshooting experience highly desirable
* Keen to learn new skills, good communicator, team player – self motivated
* Well organized, able to deal to multiple issues and changing priorities
* Flexibility, pro activeness, and can­do attitude required
* Keen to use foreign language skills in a commercial environment.
* Fluency in German and a strong command of English required (Oral and Written)
* A desire to be part of a company that is redefining the entire software industry


Company Profile
What began as a better way to build software ­ openness, transparency, collaboration ­ soon shifted the balance of power in an entire industry. Today Red Hat's technology drives some of the world's largest enterprises ­ environments in which infrastructure stability means business survival. Our continued success is proof of the power of the open source development model. And it starts with our employees.

Interested? Please apply below.