This is an excellent opportunity to join this rapidly growing games company in the Localised Player Support Team working with both English and a language correspondence including Portuguese, German and French

Jagex Ltd, developer and publisher of the massively multiplayer online adventure game RuneScape and newly released mini-games portal FunOrb, is looking for highly motivated and enthusiastic people to join the Localised Player Support Team.

In our fast paced & energetic online games company, you'll be part of a large team helping to support our players online in every step of their journey and there's plenty of them, so you could be dealing with anything from billing queries to how to fight dragons!

Key duties include
 Engage with Jagex online gaming community and provide support and assistance by helping to manage the moderators, answer queries, investigating complaints, solve issues, and review offence appeals in both a select language and English;
 Assist with billing, community safety and forum issues;
 Ensure the maintenance of chat filters are maintained and offensive names.
 Work with our Investigation Unit to enforce copyright infringement.

Essential requirements
 A passion for the community and customer service;
 Extremely proficient in either Portuguese, German or French
 Very strong English skills, both written and spoken;
 Excellent computer literacy with good keyboard skills;
 Ability to show good initiative, judgement & excellent attention to detail;
 Availability to work a mixture of daytime, evening and weekend shifts.

Also useful
 Customer support background;
 An interest in online role playing games.

Salary
£17K - £19 (OTE), plus excellent benefits package including annual bonus, private health care, gym membership and other benefits

Location
Cambridge
United Kingdom

Apply Now

ABOUT JAGEX LTD
COMPANY PROFILE
Jagex Ltd was founded in December 2001 as a small commercial operation to run the game RuneScape. The company now has more than 380 employees based in 3 offices, making us one of the largest independent games studios in the world. Jagex intends to continue building on this fantastic success and become a significant operator in all major gaming markets worldwide, by developing compelling online games that have wide appeal, while also continuing to expand and update RuneScape itself.

Since its launch, RuneScape has grown to over 6,000,000 active players. This ranks RuneScape as one of the largest and most popular massively multiplayer online games in the world. RuneScape is regularly updated with new playable content, providing a constantly evolving gaming experience for all our players. In 2008, Jagex also launched the online casual gaming website, FunOrb.com, providing continually updated content once again to a large and growing player base.

Additionally, for our employees, Jagex provides a positive, challenging and rewarding working environment and, in both 2007 and 2008, we featured in the Sunday Times 100 Best Companies To Work For survey.

We are proud of our success and very excited about our future. With two great products released to date and a number of exciting projects in production, there really never has been a better time to join the team and become a part of our exciting story.