Reporting to the Collection Team Leader, the collections agent will be responsible for the recovery of outstanding debt on behalf of our client.

Excellent communication skills are required in order to liaise with customers and other personnel within the organisation.
Key attributes required include: self-motivation, time management, planning and organisation, enthusiasm, assertiveness and flexibility.

Job Summary

To obtain payment in full on outstanding balances on clients accounts and to assist in resolving customer disputes on invoices.

Job content

• Arrears management of Customer accounts
• Recovery of outstanding balances on behalf of clients
• Providing customers with up to date information regarding outstanding balance
• Respond to inbound & outbound calls in a timely & professional manner
• Deal with Faxes and E-mails as appropriate
• Translating correspondence and documentation

The successful candidate must be fluent in both Italian & Spanish in a business environment.