Role: Customer Services Helpdesk – Greek Speaking
Location: Stevenage
Salary: £18,000+


Our Client:

This is an exciting opportunity to join a dynamic, fast moving industry in an expanding team. Our client, a market leading betting exchange, is currently moving into new markets and requires experienced helpdesk professionals to drive this growth.

The Role:

The helpdesk team is part of the customer services department and provides assistance to incoming telephone calls to a diverse range of customers. We are looking for a Greek speaker to assist with phone calls.

Responsibilities:

• Respond promptly and effectively to incoming customer calls and emails.
• Contribute to the effective management of call volumes.
• Ensure that complex customer issues are followed up and resolved in a timely manner.
• Proactively develop customer relationships by maintaining contact at an appropriate level.
• Contribute to the improvement of helpdesk performance.
• Support HD management in emergency situations.
• Respond to all reasonable requests from helpdesk Team Leader/Manager.
• Assist in the development of junior team members
• Act as an ambassador for the company as first point of contact.
• Provide first line support for HD operators.
• Create, develop and maintain effective working relationships with helpdesk colleagues and external departments.

The Candidate:

Essential:
• Must have experience of betting exchange.
• Experience of using Microsoft Word, Excel and the Internet.
• Must have a good knowledge of all in-house applications
• Must have a thorough knowledge of all types of betting related queries
• Must have an excellent understanding of the site and company processes/procedures
• An interest and good all-round knowledge of Sports.
• High level of customer service skills

Personal Qualities:
• Good organisational and planning skills.
• High level of attention to detail.
• High level of customer service orientation, with a proven ability to see problems through to their resolution.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
• Shows initiative and has the ability to take responsibility and make key decisions.
• A proven team player with a ‘can do’ attitude.

Benefits:

• Bupa Private Healthcare + life assurance
• Critical illness cover
• Generous bonus scheme
• Season ticket loan
• Subsidised restaurant
• Flexible working
• Regular Team outings