Credit Control Manager

Our client is an International company specialising in credit management solutions.

Location: West London

Role Information:

• Ensure invoices are collected in a timely manner.
• Managing a team of 7 people in the credit control department
• Review delinquent account records (pre-legal phase), following structured collection process determining in accordance with the Operations Director which customers must be sent to legal
• Ensure the current collection process is adhered by all members of staff in order to collect payments
• Liaise with various departments and outside agencies in order to resolve issues in a timely manner
• Prioritise staff workload so that all arrears accounts are contacted and payments are made to accounts
• Implement spreadsheets and other files used in the collection process according to the business requirements, ensuring they are kept updated.
• Provide the necessary support to the other departments and completes the additional duties required
• Demonstrate a professional approach to the needs of the business and adapts to the necessary changes when improvements are implemented
• Establish working relationships with the suppliers in dealing with outstanding debts and negotiating for payment with clients.
• Chase customers for outstanding debts on pre-legal stage or as necessary based on reports from Accounts Managers and difficulties of disputes.
• Attend to regular meetings with suppliers, agents and the most important customers to discuss outstanding issues and build long term relationship
• All duties necessary to support the management of outstanding client debts in line with agreed targets
• Provide cover for other members of staff within the department


Reports to:

• Dependant on your duties you will report to either the Operations Manager or to the Managing Director.

Other European languages, especially Italian and French are beneficial.


Salary: £22k-£24k + benefits (bonus, company pension after 2 years with the company, lunch tickets, company car parking etc).

In order to find out more or apply, please do so online or by contacting Daniel on 0845 226 4748 or