This renown Management Company is looking for a new teamplayer to join a group of bright and keen support individuals. This company has worked within the industry for a number of years, expanding slowly, and now getting very successful in new territories. The role itself is a great opportunity for someone with Dutch or French or German written and spoken to mother tongue standard, with absolute fluency in English as well. You are organised, flexible, pay attention to detail, put the customer first, and has a charming and convincing personality.

To provide functional support and training to external clients using COMPANY\'s online platforms and Bureau Fulfilment, escalating where appropriate to 2nd line support. In addition, to act as a client liaison contact for large Bureau projects.

Scope:
Working in a SSC or spoke of the UK SSC with direct and indirect customer contact (through Field Sales, Professional Services, Telemarketing, SPN, Client Support and Bureau) dealing effectively with queries and issues to ensure they are resolved in accordance with the agreed SLAs. In addition, to liaise with the Bureau back office in the UK SSC to ensure all Bureau projects are delivered in accordance to agreed deadlines.

Key Responsibilities:
•To provide a high level of customer service to clients at all times.
•To ensure all support calls and emails are answered and resolved within the agreed SLAs and logged appropriately.
•To have a sound knowledge of all online platforms, understanding their use and functionality. To be able to offer recommendations to common problems or frequently asked questions.
•To troubleshoot through the use of open questions, support documents and system training.
•To train clients in the use of COMPANY\'s online platforms.
•To act as a single point of contact for Bureau project clients and candidates, ensuring client deadlines are adhered to for receipt of candidate reports and project updates.
•To interact daily with the Bureau fulfilment team, ensuring all work request forms for Bureau Project Work are fully completed by the client.
•To ensure client complaints are dealt with and logged in line with the COMPANY complaints escalation policy.
•To ensure any leads are forwarded to the relevant Account manager or Client Support for follow up.
•To undergo regular coaching sessions and 1-2-1s with the IT Helpdesk manager.
•To work effectively as part of a team, developing effective and supportive relationships with colleagues
•To organise own time effectively and create own work schedules
•To support the Technology Solutions team in the testing of products on the online platforms

if all this sounds like you and you are keen wot get a great job in the South West of London, then please do apply asap.
•To attend regular training on all new platform updates and enhancements.