Customer Service/ Reservations Agent
Salary: £18K
Location: Brentford

Working Hours: Flexible Rota System, 5 days over a 7 day pattern (you must be prepared to work weekends). Hours: 37.5

EXCELLENT JOB OPPORTUNITY!!!

Our client, an international travel company, is looking to appoint a Reservation Agent/ Customer Service Representative.

Role consists of following main responsibilities, with other variance depending on business levels:

•Demonstrating excellent customer service skills through professional telephone techniques
•Provide ground transportation solutions to specific customer requirements
•To action emails and faxes competently, efficiently, and within a timely manner
•To be a solution provider to all company accounts
•Deal with daily reports
•To input bookings for our major client Emirates

Requirements:

•Solid customer service experience
•Persuasive and confident individual who can adapt to differing circumstances.
•Excellent verbal and written English
•Good keyboard skills
•Excellent communication skills, ability to build close relationships
•Optimistic and resilient with the ability to succeed
•Computer literate
•Interest or experience in Sales
•Travel background an advantage but not essential

If you have not heard from us within 48 hours you have not been successful. We thank you for your interest. For more positions please register on the Kerr Multilingual website.

MS1003335