Credit Control Team Leader - Dutch or German

£30-35k+benefits

THE COMPANY

You will have the opportunity to work for a huge global company who employs more than 55,000 people worldwide and posted sales of $16.7 billion in 2006.

THE ROLE

This is a very exciting opportunity for a Credit Controller to help manage, support and develop a current team of 7 Credit Controllers. Your day-to-day tasks will be varied, however, you will be mainly prioritising your team's work. There will be travel involved in this role.

RESPONSIBILITIES

•Review regularly with Credit Controllers the situation on past due invoices, deductions and queries.
•Ensure proactive discipline is enforced within the team to have clean accounts and ease collection of items from customers
•Act proactively to enforce payment to terms from customers
•Keep on top of deductions, making sure the outsourcing partners act quickly to resolve pricing and delivery queries, process rebates and promotional invoices, clear credits and debits
•Act as a focal escalation point between the outsourcing partner and Internal clients
•Manage and develop credit controllers to enforce payment to terms from customers
•Review credit controllers results against objectives, completing quarterly performance reviews and yearly performance assessment
•Support team priorities and initiatives, ensuring workloads are effectively managed and targets are met
•Lead country internal client Receivable reviews
•Ensure regular end customer visits, particularly in case of complex case resolution
•Ensure procedures and controls are followed, constructively seeking ways to improve current processes
•Manage payment plans when customers run into difficulty
•Prevent bad debt resulting from insolvency or fraudulent customer behaviours
•Prepare and review bad debt provision on a quarterly basis and liaise with local businesses for agreement
•Manage and continually evaluate risk for the accounts assigned
•Evaluate and comment on country economics and risk status of trading with those countries
•Take part in county forums to gather insights into common issues and customer/industry behaviours
•Build and maintain good working relationship with internal and external customers and the outsourcing Partner
•Be the first point of contact for Customer Management teams
•Be involved in month-end coordination and reporting
•Deputise for team manager when required including representing the team in senior management meetings
•Identify opportunities to improve payment terms, frequency and method of payment

REQUIREMENTS

•People management experience is essential
•Knowledge of credit management and receivables/payables is essential
•Previous experience of working in an international environment is beneficial
•Ability to handle multiple projects at a given time
•Excellent verbal and communication skills
•Excellent interpersonal skills
•Strong Word and Excel skills
•Knowledge of SAP desirable