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German Warranty Advisor (M/F) Porto, Portugal

Sitel Portugal

Name: Sitel Portugal

English, German
Porto - Grande Porto, Portugal
Base salary (x14 months) + Meal Allowance + Monthly Performance Bonus + Language Bonus

About us:
SITEL is a Multinational Contact Centre Outsourcing Provider Company, in Portugal for 30 years and now with a team of 1200 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way.

SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth.

Top 5 Reasons to Join Us:

1. Start an international career;
2. Being involved in projects for worldwide brands;
3. Be part of a successful and growing company;
4. Meet people from all over the world;
5. Develop your language skills in an international environment.

Our Client:

Our client is one of the world's premier global providers of warranty solutions and related benefits, with more than 50 years of experience, that provides underwriting, claims administration, and marketing expertise to some of the world's leading manufacturers, distributors, and retailers of consumer goods, as well as services for financial institutions.

Summary of Primary Job Responsibilities:

Based in Porto, we are now recruiting Customer Service Representatives to perform inbound support to the German and English markets. In a contact center environment, the CSR will deal with service requests and provide information regarding Warranty and Guarantee. We are looking for new talent with commitment to build with SITEL Portugal a successful career.


High School diploma OR directly related work experience


German Native Speaker (mandatory)
Strong English skills both spoken and written
Excellent Communication and Client oriented
Highly empathetic, friendly and able to manage stress
Email and chat support experience

Other Information:

Work schedule: Monday to Friday from 07:30 – 22:00; Saturday and Sunday 09:00 – 20:00 (8h/day)

Base salary (x14 months) + Meal Allowance + Monthly Performance Bonus + Language Bonus

Training fully paid by SITEL and included in the work contract – Uncertain Term Contract

Career opportunities and good work environment

Private health insurance to all employees, after 6 months of work

We can help you finding accommodation in Porto

How to apply:
Please send your CV with the Reference TW/DE/TLJ.

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