As a Reservation Sales Agent you will receive bilingual inbound calls, English and the other language you may speak, related to hotel reservations for 70+ independent and chain hotels. You will be the first point of contact for both existing and new clients and will have opportunities to use your excellent customer service and sales abilities during every call to ensure customers are highly satisfied. This could be as a result of answering a customer's question, resolving a concern the first time they call, or recognizing cross sell or up-sell opportunities that would benefit the customer.
At the heart of this role is customer retention and driving loyalty so you must be professional and have the ability to be confident, assertive and engaging when dealing with all potential and existing clients. You will be a Brand Ambassador and must be highly motivated, enthusiastic, target driven and fully focused on delivering results.
In return you will be working in a fast paced and diverse environment surrounded by more than 800 multilingual and English speaking colleagues from more than 20 countries. You will be rewarded with a competitive rate of pay, the opportunity to earn bonuses each month and a significant benefits package. What's more if you have the drive to succeed, the opportunities for career progression are endless both within the UK and around the globe with over 45,000 employees worldwide.
• Minimum of 6 months customer service experience
• Highest levels of fluency in written and spoken French
• Fluent English
• Excellent telephone manner including competent questioning skills
• Experience of working within a target driven environment and delivering high quality service
• Candidates must be computer literate with the ability to navigate through a large knowledgebase of material
• Strong team player
Desirable skills or experience:
• Sales experience will be beneficial
• Experience in a call center or the travel and hospitality industry will be considered an asset
• Experience in database / customer management systems including excellent attention to detail when inputting and collating information
• Be adept at identifying and developing new sales opportunities
Normal Hours of Work: 40 hrs per week (8 hours per day). Candidates will be required to be available Monday to Friday between 8am & 6pm. At certain times during the year this availability may change by 1 hour.
Continuous paid training on the latest technology, Private Health insurance/Medical insurance, Eye Care reimbursements, Dental plans, Private Pension, Childcare voucher scheme, discounted satellite television, on site canteen & chill out lounges. Potential for rapid advancement in many fields throughout 17 countries, Free parking onsite along with access to Bus and train network into Belfast city centre, 25 days holiday entitlement along with extra entitlements.
Working for TeleTech can be summed up in one word… Opportunity. When you join our family you have the opportunity to do more, learn more, and be more than you ever thought possible. You will be part of one of the largest and fastest growing business process outsourcing companies in the world. You will learn what that is later, but the important thing to remember is that we're a people company, and as part of our family you will have the potential to take your career to exciting new places, because we will provide you with the training, support, and environment to succeed.
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