MARKETii provides international companies with the vehicle to perform their customer satisfaction and service quality assessments in native languages by monitoring, assessing and then reporting through our real-time (web-based) packages.  Our package enables our clients to view up-to-the-minute feedback, statistics, graphics and tabular reporting on their service and satisfaction levels.

With the ability to operate in over 30 languages, our Customer Service Representatives produce accurate and reliable feedback across all regions and geographies. This enables country managers to view localised issues whilst allowing the international managers to compare cross-country satisfaction and service delivery results.

Our areas of expertise cover:

• Service quality and customer satisfaction
• Helpdesk, Call centre, Field and Depot repair service assessment
• Business and customer relationship surveys
• Benchmark communities for industry standards
• Customer loyalty
• Employee satisfaction
• Assessment of information request lines for brochure / store / company information