Raising the bar on expectations.
We are the leading global business process outsourcing provider of customer care and complementary back-office processes.
According to the Black Book of Outsourcing, Sitel is the number one global call center outsourcing provider and received the top score in 11 critical performance categories including vertical expertise, reliability, innovation, trust, flexibility and customization.
This proves, when you focus on your core competency, that you can be better than anyone else in the world.
Sitel's clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason; Sitel delivers the results they want; Sitel delivers Return on Customer Investment (RoCI).
Sitel as a company is a fantastic place to work. - We know this as we have listened to our employees direct and via different varieties of forums and employee engagement surveys
We have 6 sites based in strategic and accessible locations across the UK alone… Globally we have over 58,000 employees based in 135 offices, spanning 26 countries. So as you can imagine the opportunities are endless for development, learning and ultimately promotion.
Our company Ethos is based on the following 3 factors
Vision - We have a defined and structured vision to ensure we have talented individuals to carry us forward as we expand. This is reiterated in the fact that a high number of employees are being trained in what we call “track” programmes. This is where you learn the skills to mange/train/coach and be ready for the next step in your Sitel career
Passion – We have an immense passion for development. Around 80% of our management roles are filled internally from existing employees.
Purpose – we strive to ensure all of our employees have a purpose in the role that they are carrying out. All of our employees have access to an immense library of training materials called Sitel University where they can develop skills; learn about new product or systems to ensure they have the necessary knowledge and can provide a purposeful approach to their role