arvato Polska belongs to the arvato AG group – a part of Bertelsmann SE & Co. KGaA, an international media corporation. Since 1994 the company has provided complex outsourcing services including 3 solution groups: SCM (contract logistics, loyalty programs, e-commerce, healthcare), CRM (multichannel customer service – call / contact center, back office, telesales) and FS (professional financial services such as factoring, receivables monitoring, debt collection, judicial and enforcement proceedings, receivables purchase, financial BPO and risk management). arvato supports its customers on three different levels: first, we provide them with high-quality, sustainable services; second, we offer them integrated and advanced technical solutions; and finally, as a strategic service partner, we help them to optimize their core processes in a way that creates new values.
Bertelsmann Media Group has four divisions of Contact Center, three logistics service centers and two centers of financial BPO. In eleven locations, Berltesmann Media Group, employs more than 3000 employees.
We are a leader in terms of comprehensive outsourcing services e.g. multilingual telephone customer service and loyalty programmes for the oil market.